Last updated: 10 April 2026
Penwortham Gardeners is a trading name of Heimdell Tech AI. This cookie policy explains how our website at penworthamgardens.co.uk uses cookies and similar technologies.
Cookies are small text files placed on your device when you visit a website. They help the website remember your preferences and improve your experience. We also use localStorage, which is a similar browser-based storage mechanism.
| Name | Type | Purpose | Duration |
|---|---|---|---|
cookie_consent |
localStorage | Remembers whether you accepted or declined cookies via our consent banner | Until cleared by user |
alan_chat_history |
localStorage | Stores your conversation with the Alan AI chatbot so it persists if you close and reopen the widget | Until cleared by user |
We do not currently embed any third-party tracking cookies (e.g. Google Analytics, Facebook Pixel). If this changes in the future, we will update this policy and request your consent.
When you interact with our AI-powered tools (chatbot, quote tool), your requests are processed via third-party APIs (Anthropic, OpenAI). These services do not set cookies on your device through our website.
| Cookie/Storage | Category | Can You Opt Out? |
|---|---|---|
cookie_consent |
Strictly necessary | No — required to remember your cookie preference |
alan_chat_history |
Functional | Yes — you can clear this from your browser settings |
When you first visit our website, a consent banner gives you the option to Accept All or Decline. If you decline, only strictly necessary storage is used.
You can also manage cookies through your browser settings:
Clearing cookies or localStorage may reset your cookie consent preference and chatbot history.
By clicking Accept All on our cookie consent banner, you also consent to receive AI-automated calls and messages for customer service and marketing purposes. You can withdraw this consent at any time by contacting us at contact@penworthamgardens.co.uk.
We may update this cookie policy from time to time. Changes will be posted on this page with an updated date.
If you have questions about our use of cookies, contact us:
You can also complain to the ICO at ico.org.uk or by calling 0303 123 1113.